Understanding the Adoption, Use and Diffusion of e-Services in Abu Dhabi Police Force: A Development Perspective

• 영문명: Understanding the Adoption, Use and Diffusion of e-Services in Abu Dhabi Police Force: A Development Perspective
• 발행기관: 국제개발협력학회
• 저자명: Jyoti Choudrie Hassan Al-Zaabi
• 간행물 정보: 『국제개발협력연구』제7권 제1호, 171~215쪽, 전체 45쪽
• 주제분류: 사회과학 > 정책학
• 파일형태: PDF
• 발행일자: 2015.06.30

영문 초록

Information and Communication Technologies (ICTs) are becoming increasingly prevalent in peoples’ daily lives due to the development and e-government initiatives. This research paper aims to identify and understand factors affecting the diffusion, adoption and use of e-services in a public sector organisation, in this case, Abu Dhabi Police Force (ADPF) in the United Arab Emirates (UAE). A qualitative approach involving 200 participants’ interviews was used in this study. The questions used in the interviews were based on a conceptual framework that applied certain constructs taken from Diffusion of Innovations Theory (DOI), Technology Acceptance Model (TAM) and e-Commerce’s Trustworthiness models. The research study results displayed that age, education, position within an organisation and job that an individual is involved with inhibit or encourage the use and adoption of e-services. The contributions from this research are anticipated to be a better understanding of the diffusion, adoption and use of e-services in the UAE region. For industry the findings offer a diverse perspective as they provide some information on the impacts of demographics in public sector organisations, something minimal in e-government and e-services research. Policymakers, particularly in the UAE and developing countries can learn of departments and personnel demographics where their efforts can obtain more success than others.

목차

1. Introduction

2. Background of the Case Study and E-Government studies in the UAE

3. Theoretical Framework

4. Research Method

5. Data Analysis

6. Findings and Analysis

7. Discussion

8. Conclusions

키워드

ICTs E-government E-services public sector developing countries Abu Dhabi government police force qualitative research case study