항공사 객실승무원의 멘토링이 조직유효성과 직무성과에 미치는 영향

• 영문명: The Effects of Flight Attendant’s Mentoring on Organizational Effectiveness :Influencing Self-efficacy
• 발행기관: 청운대학교 관광산업연구소
• 저자명: 안명숙(An, Myung-sook)
• 간행물 정보: 『관광산업연구』관광산업연구 제9권 제2호, 1~22쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2015.11.30

영문 초록

The purpose of this paper is to analyze the effect of mentoring function on both organizational effectiveness and job performance. In addition, it was intended to verify mediating effects of self-efficacy on the relationship between them. During the research, the mentoring function is set as career development function and psycho-social function. Organizational effectiveness is represented by organizational commitment and turnover intention. Job performance is equated with in-role performance and extra-role performance. The research data are obtained through a survey targeted for 266 flight attendants of an airline company with well-established team system. The analysis is carried out using SPSS and AMOS. The results of the research are as follow: psycho-social function was only positively associated with self-efficacy of new flight attendants. Career development function of mentoring and self-efficacy were positively related to organizational commitment and job performance and negatively related to turnover intention , however psycho-social function was incapable of providing adequate explanation for these work outcomes. Team members’ self-efficacy fully mediated the relationship between psycho-social function and organizational commitment, job performance and turnover intention. Considering the results, team leader should apply appropriate the mentoring function to new flight attendants in order to enhance the organizational commitment and job performance and reduce turnover intention. Suggestions for future study of mentoing function of new flight attendants in association with organizational effectiveness and job performance are discussed.

목차

Ⅰ. 서 론

Ⅱ. 이론적 고찰

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

키워드

멘토링(Mentoring) 자기효능감(Self-efficacy) 조직유효성(Organizational Effectiveness) 직무성과(Job Performance) 객실승무원(Flight Atendant)