창업보육센터의 주요 서비스 요소에 대한 품질속성 분류

• 영문명: Quality Attribute Classification of Service Elements in Business Incubation Center
• 발행기관: 한국산업경영시스템학회
• 저자명: 김승현(Soung-Hyun Kim) 전영록(Young-Rok Jeon)
• 간행물 정보: 『산업경영시스템학회지』제37권 제3호, 75~81쪽, 전체 6쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2014.09.30

영문 초록

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

목차

Abstract

1. 서론

2. 이론적 배경

3. 연구설계 및 표본특성

4. 분석

5. 결론

References

키워드

Business Incubating Services Kano-Model Service Quality Quality Attribute