정보기술역량이 공급사슬통합과 물류고객서비스에 미치는 영향에 관한 연구

• 영문명: A Study on the Effects of Information Technology Capabilities on Supply Chain Integration and Logistics Customer Service
• 발행기관: 한국국제상학회
• 저자명: 김정환(Jeong-hwan Kim) 이충배(Choong-bae Lee)
• 간행물 정보: 『국제상학』國際商學 第29卷 第1號, 47~66쪽, 전체 19쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2014.03.31

영문 초록

Optimal supply chain integration and management which plays significant roles in flowing a variety of information and providing high-quality logistics service is attracting more concerns from many companies. Especially, successful global supply chain management for shipper companies can bring competitive advantage in various aspects such as competition between companies in terms of cost, speed, and responsive time to customer needs etc. Information technology can be utilized as an effective tool for supply chain integration, reduction of logistics costs and time but is used to provide more agile customer service by accelerating the supply chain integration. In addition, it is also used as a means of obtaining various cargo and price information for customers. The purpose of this study is firstly to analyze how the company's information technology capabilities influence supply chain integration and logistics customer service, and secondly it finds out how the utilization of information technology and supply chain integration have effects on the improvement of companies' logistics customer service. This study has investigated the relations among company's information technology capabilities, supply chain integration and customer service for logistics.

목차

Abstract

Ⅰ. 서론

Ⅱ. 정보기술역량과 공급사슬통합에 관한 이론적 고찰

Ⅲ. 연구설계

Ⅳ. 실증분석 결과

Ⅴ. 결론

참고문헌

키워드

Information Technology Supply Chain Integration Logistics Customer Service