호텔 기업의 조직 가치, 서비스 지향성, 종업원 만족과 직무 성과의 관계

• 영문명: The Relationships of Organizational values, Service Orientation, Employee satisfaction and Outcome of organization in hotel enterprise
• 발행기관: 한국문화관광학회
• 저자명: 원유석(Won Yu suck) 김상균(Kim Sang Kyun)
• 간행물 정보: 『문화관광연구』제6권 제1호, 232~251쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2004.06.30

영문 초록

Through this research, the first class hotels in Seoul were analyzed to verify the hypothesis. he fact that organizational values positively influences service inclination has been proven. organizational values as well as service inclination directly gives positive influence to employee satisfaction. Service inclination and employee satisfaction came out to positively influence outcome of organization, whereas organizational values did not. Thus, it has been verified that service inclination as well as employee satisfaction is a positive influence to outcome of organization. It came out that both variables, organizational values and service inclination, are beneficial influence. As organizational values and service inclination are high, employee satisfaction becomes high as well. Therefore, organizational values as well as service inclination directly gives positive influence to employee satisfaction. Service inclination and employee satisfaction came out to positively influence outcome of organization, whereas organizational values did not. Thus, it has been verified that service inclination as well as employee satisfaction is a positive influence to outcome of organization.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구의 설계

Ⅳ. 실증 분석 결과

Ⅳ. 분석 결과

【참고문헌】

키워드

서비스 지향성 직원 만족 조직 가치 직무 성과