국제물류서비스기업의 서비스지향성이 기업성과에 미치는 영향에 관한 비교 연구

• 영문명: A Comparative Study on Relationship between Service Orientation and Business Performance in International Logistics Service Firms
• 발행기관: 한국해양비즈니스학회
• 저자명: 신한원(Han-Won Shin)
• 간행물 정보: 『해양비즈니스』제15호, 119~141쪽, 전체 23쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2010.04.30

영문 초록

The purpose of this study is not only to evaluate service orientation, as a socially constructed variable but also empirically to examine its relationship with business performance in international logistics service firms. The premise behind the study is that service-oriented firms that strategically choose to emphasize service excellence as a value-added deliverable, will perform significantly better than firms which do not possess this orientation. To-oriente the purpose of this study, field research was carried out and took a empirical analysis by the use of questionnaiempmethodvice-eis oyees in international logistics service firms. Service orientation of international logistics service firms is an major element which has an positive effect on business performance

목차

Ⅰ. 서론

Ⅱ. 국제물류서비스기업의 서비스지향성과 성과

Ⅲ. 연구설계 Abstract

Ⅳ. 비교분석

Ⅴ. 결론

키워드

International Logistics Service Firms Service Orientation Business Performance