A Study on the Effects of the Introduction of Knowledge Management of Hotel Enterprises on Job Satisfaction and Organizational Commitment of Employees

• 영문명: A Study on the Effects of the Introduction of Knowledge Management of Hotel Enterprises on Job Satisfaction and Organizational Commitment of Employees
• 발행기관: 한국산업경영학회
• 저자명: Lee Ho-Gil(이호길) Seo Chul-Hyun(서철현) 李柄元, 조영대
• 간행물 정보: 『한국산업경영학회 발표논문집』2003년도 하계 국제학술대회 발표논문집, 105~119쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2003.08.01

영문 초록

  The introduction of knowledge management system in hotel enterprises is concerned with the activities to raise the added values of a medical service of all activities and level up the job satisfaction and organizational commitment of employees.   The researcher recognized a necessity of knowledge management for hospital as a new paradigm to raise the organizational effectiveness and to adapt the organization in a rapid changing environment of the 21th century.   Therefore core factors in knowledge management is human capital and structural capital and customer capital.   We"ll see why, when knowledge is power, power flows downstream toward customers, giving them vastly more influence on the companies that sell to them, and we"ll see how a company-any company-can reposition itself to share in that new wealth.

목차

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경과 연구모델
Ⅲ. 연구방법
Ⅳ. 연구모델의 평가 및 가설검증
Ⅴ. 연구요약 및 시사점
참고문헌

키워드

Intellectual Capital Knowledge Management Human Capital Structural Capital Customer Capital