ISO 9000 프로세스 접근법이 경영성과에 미치는 영향

• 영문명: The Effectiveness of Process Approach of ISO 9000 for Business Performance
• 발행기관: 한국산업경영시스템학회
• 저자명: 유춘번(Choon-Burn Yoo) 김동진(Dong-Jin Kim)
• 간행물 정보: 『산업경영시스템학회지』제28권 제4호, 124~133쪽, 전체 10쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2005.12.01

영문 초록

The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000 : 2000 quality management system. The result of this empirical research were identified as follows. Documentation and an intelligence process appeared with a preference matter in an influence to reach to a business performance of a company through the organization which established a process approach. It reveals that the process approach of quality management system might affect positively for customer satisfaction, product quality, financial results and cost reduction.

목차

Abstract

1. 서론

2. 연구 방법

3. 결과분석 및 가설검정

4. 결론

참고문헌