리더십과 서비스품질의 관계에 대한 연구

• 영문명: The relationship between leadership and service quality
• 발행기관: 한국산업경영시스템학회
• 저자명: 안관영(Kwan-Young Ahn)
• 간행물 정보: 『산업경영시스템학회지』제27권 제1호, 15~23쪽, 전체 9쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2004.03.01

영문 초록

As the family's revenue and the preference for the quality of life increase, outdoor food and meal industry is rapidly growing up in Korea. Thus employee's service quality is much more necessary in this industry. This paper reviews the relationship between the leadership and the service quality. Samples collected from restaurant employee were 571 cases and were analyzed to test the relationship between the leadership factors and the service quality factors. Statistical results showed that the leadership influences to the tangibility and the empathy among service quality factors more than to other factors. And the transformational leadership style is more effective than transactional leadership style

목차

Astract

1. 문제제기 및 연구목적

2. 이론적 배경

3. 연구의 설계

4. 분석결과

5. 요약 및 제언

참고문헌