On the Importance of Relationship-Building in Government Outsourcing: Evidence and Insights from the Transportation Industry

• 영문명: On the Importance of Relationship-Building in Government Outsourcing: Evidence and Insights from the Transportation Industry
• 발행기관: 한국공공정책학회
• 저자명: Rovert J. Eger Ⅲ Deborah A. Carroll Justin Marlowe
• 간행물 정보: 『공공정책연구』한국공공정책연구 제13호, 127~147쪽, 전체 21쪽
• 주제분류: 사회과학 > 정책학
• 파일형태: PDF
• 발행일자: 2003.06.01

영문 초록

This paper provides a comparative analysis of outsourcing practices in public and private sector organizations. Its purpose is two fold. First, it provides a descriptive account of the outsourcing process in several manufacturing firms that are comparable to state transportation agencies in terms of their size and scope of services delivered. To date, there have been only limited attempts to draw what lessons, if any that might be learned from the private sector's ongoing and generally successful outsourcing experience. And second, this paper provides unique insights into the perennial question of why public agencies have not embraced outsourcing to the same extent as their private sector counterparts. Using data gathered from a survey of 27 U.S. state departments of transportation, five large manufacturing firms, and three third-party transportation logistics providers, the results indicate that successful transportation outsourcing hinges upon the creation and maintenance of an ongoing relationship between firms and outsourcing providers. The paper then concludes with a discussion of how future research on public sector outsourcing practices ought to address the challenges associated with the political, legal, and institutional barriers that prevent this sort of relationship building in the public sector.

목차

On the Importance of Relationship-Building in Government Outsourcing: Evidence and Insights from the Transportation Industry

Abstract

Acknowledgment

1. Introduction

2. Literature Review

3. The Decision To Outsource

4. The Transition To Outsourcing

5. Best Practices in Implementation

6. Survey Methodology

7. Comparative Survey Findings

8. Developing An Outsourcing Relationship

9. Conclusion

References