일개 상급종합병원 간호사의 직무만족, 직무스트레스 및 고객지향성에 관한 연구

• 영문명: A Study of Occupational Satisfaction, Stress and Customer Orientation of Upper-scale General Hospital Nurses
• 발행기관: 한국직업건강간호학회
• 저자명: 강현임(Kang, Hyun Lim)
• 간행물 정보: 『한국직업건강간호학회지』제19권 제2호, 268~277쪽, 전체 10쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2010.11.30

영문 초록

Purpose: To examine the relations among occupational satisfaction, stress, and customer orientation of upper-scale general hospital nurses. Method: We studied with structured questionnaires with total 66 questions for 218 nurses working at university hospitals in Gangwon-do from February 2 to 22, 2010. Result: Occupational satisfaction and customer- oriented character increased when nurses ages and career experiences were higher, married, working in daytime without shift and in higher positions. Occupational stress increased when nurses were younger, not married, with three shifts, and when they were general nurses. However, there was no statistical difference. Customer-oriented character had positive correlation with occupational satisfaction and stress while occupational satisfaction had negative correlation(r=-0.358) with occupational stress. Conclusion: As occupational stress and satisfaction of nurses in university hospitals showed significant relations with customer- oriented character, t is necessary to reduce occupational stress of nurses, and strengthen occupational satisfaction of them.

목차

Ⅰ. 서론

Ⅱ. 연구 방법

Ⅲ. 연구 결과

Ⅳ. 논의

Ⅴ. 결론 및 제언

키워드

Job satisfaction Nurses