산재 환자의 의료서비스 만족도에 영향을 미치는 요인

• 영문명: A Study on Contributing Factors of Industrially Injured Patients Satisfaction
• 발행기관: 한국직업건강간호학회
• 저자명: 이현주(Lee, Hyun-Joo) 강정인(Kang, Jung-In)
• 간행물 정보: 『한국직업건강간호학회지』제20권 제3호, 319~327쪽, 전체 9쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2011.11.30

영문 초록

Purpose: The purpose of this study was to measure patient satisfaction among injured workers and determine the factors that affect satisfaction of the hospital services. Methods: The subjects of this study were 231 injured workers hospitalized in I WC Hospital and D WC Hospital located in one of the major cities in Korea, all of whom agreed to participate in this research. The questionnaires were selected as literature suggested for explaining satisfaction of the hospital services, general characteristics of injured workers, characteristics of the hospital services. The data were analyzed with descriptive statistics, t-test, ANOVA, multiple regression analysis by SPSS 18.0. Results: The patient satisfaction level is at 3.2 point, which is lower than general patient satisfaction in previous study. There were significant differences in satisfaction scores, depending on the gender, degree of medical treatments, the specialty of medical team, staff s kindness, medical treatment process, the cleanliness of hospital and the convenience of facilities. It was found that the patient satisfaction among injured workers is affected by the characteristics of the hospital services. Conclusion: It is necessary to promote medical facilities, specialization of doctors and nurses, staff s kindness, medical treatment process and hospital cleanliness for developing Workers Compensation hospital services.

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환자만족도 의료서비스 산재보험 Patient satisfaction Hospital service Workers compensation