병원 간호사의 갈등과 갈등 해소 경험

• 영문명: Hospital Nurses Experiences of Conflict and Conflict Resolution
• 발행기관: 한국직업건강간호학회
• 저자명: 정호기(Jung, Ho Gi) 양야기(Yang, Ya Ki)
• 간행물 정보: 『한국직업건강간호학회지』제27권 제1호, 13~24쪽, 전체 12쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2018.02.28

영문 초록

Purpose: The purpose of this study was to investigate conflicts and the experiences of conflict resolution of hospital nurses. Methods: This qualitative study used phenomenological methodology. The research participants were 8 nurses of C hospital. Data were collected through in-depth individual interviews from November 2016 to February 2017. The data analysis method was based on Colaizzi’s approach. Results: The study results showed that the experiences of nurses consisted of 15 themes and 6 theme clusters: 1) Ambiguous role, 2) Recognizing lack of competence, 3) Difficulty maintaining relationships, 4) Unsatisfactory work environment, 5) Efforts to resolve conflicts, and 6) Conflict resolution process through labor union. Conclusion: The findings of this study recommend that hospital organizations and managers should pay attention to improving the work environment and organizational culture of members. The results of the present study can improve the understanding of various aspects of the daily life of hospital nurses.

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키워드

병원 간호사 갈등 질적 연구 Hospitals Nurses Conflict Qualitative research