대학병원 간호사의 감정노동과 직무 스트레스가 이직의도에 미치는 영향

• 영문명: Effects of Emotional Labor and Job Stress on Turnover Intention of Nurses in University Hospitals
• 발행기관: 전남대학교 간호과학연구소
• 저자명: 박순영(Park Soon Young) 정은경(Chung Eun-Kyung)
• 간행물 정보: 『Nursing & Health Issues』제23권 제1호, 37~45쪽, 전체 9쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2018.12.31

영문 초록

Purpose: The purpose of this study was to identify the influence of emotional labor, job stress on turnover intention among nurses. Methods: The subjects were 628 nurses who worked at university hospitals in H-gun and in K Metropolitan City. Structured self-report questionnaires were used for data collection. Data were analyzed with descriptive statistics, independent t-test, one-way ANOVA, pearson’s correlation coefficient, and stepwise multiple regression. Results: The significant variables influencing their turnover intention were age, sex, department, position, emotional labor and job stress. The characteristics to reduce their turnover intention were the age of 35 older, the outpatient department or delivery room, and the position of a charge or head nurse. The characteristics to increase their turnover intention were female, high emotional labor value, and a lot of job stress. These variables’ combined explanatory power was 46.4% (F=66.27, p<.001). Conclusion: The turnover intention of nurses at the university hospitals increased when their emotional labor and job stress were high, when they worked in the department with many emergency patients, and when they had a low position.

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Emotional labor Job stress Turnover intention