Relationship between Service Design Tools and Service

• 영문명: Relationship between Service Design Tools and Service
• 발행기관: 인문사회과학기술융합학회
• 저자명: Kyung Mi Bae,Kyung Sun Lee,Youn Sung Kim
• 간행물 정보: 『예술인문사회융합멀티미디어논문지』4권 2호, 63~70쪽, 전체 8쪽
• 주제분류: 사회과학 > 사회과학일반
• 파일형태: PDF
• 발행일자: 2014.12.31

영문 초록

In this paper, we have determined the strategic service design tools and methods by examining the associations among different size of health and medical service industry and investigate if service design tools and methods are positively related to service innovation. The categorized service design tools and methods in the service design will be used to examine the associations among two different types of health and medical service providers which are classified according to the operational regulations and sizes in Korea: clinics and general hospitals as a case study. Findings support that health and medical service industry may improve their performance winning the challenges associated with using the most appropriate strategic service design tools and methods in the service design.

목차

1. INTRODUCTION

2. BACKGROUND

3. RESEARCH METHODOLOGY

4. SERVICE ANALYSIS ON THREE CASES OF HEALTH AND MEDICAL SERVICES

5. Findings / Conclusion

References

키워드

service design,service design tools,health and medical services,service innovation,case study