재직항공사 유형에 따른 직무스트레스와 이직의도의 차이 연구

• 영문명: An Empirical Study on Job stress and Turnover intent Differences based on the type of service carrier: Focused on the Korean Flight Attendants
• 발행기관: 관광경영학회
• 저자명: 정태연
• 간행물 정보: 『관광경영연구』제19권 제4호, 133~150쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2015.09.30

영문 초록

The purpose of this study was to investigate the focus on verification of difference among variables(job stress and turnover intent of flight attendants) by comparing airlines' scale and nationality in order to provide the efficient human resource management system. Data were collected from the questionnaire completed by 471 flight attendants in Korea through July 21, 2014 to August 8, 2014 for about nineteen days. For the analysis of data, descriptive statistics and multivariate statistics were utilized by using SPSS 20.0 for Windows. At the very first, construct validity was verified by exploratory factor analysis and reliability analysis was made to verify the reliability of the measurement scales through Cronbach's alpha coefficients. Next frequency analysis was used for examining the distribution of demographic variables. Test of the hypotheses was assessed by One-way ANOVA performed for the difference of job stress and turnover intent. The main results are as follows; First, significance for the difference of job stress was statistically exited according to the type of service carrier. Second, significance for the difference of turnover intent was statistically exited according to the type of service carrier.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Flight attendant Job stress Turnover intent Cabin crew