카지노 전자성과감시 시스템 특성과 절차 공정성 및 서비스 성과의 관계

• 영문명: The Relationship among Casino Electronic Performance Monitoring Characteristics, Procedural Justice, and Service Performance
• 발행기관: 관광경영학회
• 저자명: 조현수 차길수
• 간행물 정보: 『관광경영연구』제19권 제1호, 249~271쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2015.03.31

영문 초록

Ever since it emerged on a widespread basis in the 1990s, electronic performance monitoring of employees has received significant scrutiny in the literature. This particular research examined the relationship among casino electronic performance monitoring characteristics, procedural justice, and service performance. In a sample of 237 casino employees, results are found to be consistent with the stated hypotheses. Feedback tone, whether the feedback was timely, specific, and constructive, opportunities to challenge, whether the company allows employees to appeal, and amount of monitoring, whether amount of monitoring is sufficient, were all positively related to perceptions of procedural justice. And perceptions of procedural justice were positively related to employee service performance.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Electronic Performance Monitoring Procedural Justice Service Performance Casino