외식종사원의 유머가 직무만족과 직무스트레스에 미치는 영향에 관한 연구

• 영문명: A Study of How Food service Employee’s Humor Affects on Job Satisfaction and Job Stress
• 발행기관: 관광경영학회
• 저자명: 신형철 고봉호
• 간행물 정보: 『관광경영연구』제20권 제2호, 79~96쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.03.31

영문 초록

This study reviews how the humor of food service employee’s affects on their job satisfaction and job stress. First, it reveals that the humor of food service employee’s affects relevantly on job satisfaction. in which self enhancing humor affects positively on one’s job satisfaction and non relational humor affects negatively on one’s job satisfaction. Second, it is shown that the humor of food service employee’s affects relevantly on job stress in which self depreciating humor affects positively on psychological stress and behavioral stress unlike self enhancing humor affects negatively on psychological stress. Third, job satisfaction affects negatively on job stress which is meaningful statistically. Establishment should consider making the workplace better for employees where they can have smile on their faces cheerfully while on job by implementing programme to boost employees self-confidence and reduce their usage of self depreciative humor and non relational humor.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Food service employees Humor Job satisfaction Job stress