항공사의 조직문화와 객실승무원의 감정노동 및 직무소진 간의 영향 연구

• 영문명: A Study on Airline’s Organizational Culture, Emotional Labor and Job Burnout of Flight Attendants
• 발행기관: 관광경영학회
• 저자명: 한서윤
• 간행물 정보: 『관광경영연구』제21권 제3호, 291~310쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2017.05.31

영문 초록

This study aims to determine the relationship between airline’s organizational culture, emotional labor and job burnout of flight attendants. In order to accomplish the purpose of the study, the researcher conducted and analyzed the survey of flight attendants by using SPSS 22.0 statistics package and the data was collected from the flight attendants who work for FSC and LCC airlines in Korea. The findings are as follows. First, relation-oriented culture had a positive impact and innovation-oriented culture had a negative impact on inner behavior. Second, hierarchy-oriented culture had a positive impact on surface behavior. Third, surface behavior had a negative impact on reduced personal accomplishment. Fourth, inner behavior had a negative impact on emotional exhaustion, depersonalization and reduced personal accomplishment. This study can conclude that flight attendants’ inner behavior is very important to reduce their job burnout, therefore airlines should make up for fault of team system and provide mentoring, counselling for relation-oriented culture, which has a affirmative impact on inner behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Flight Attendant Organizational Culture Emotional Labor Job Burnout