항공사 승무원이 지각하는 와인교육수준이 직무성과, 조직지원인식, 직무만족에 미치는 영향

• 영문명: The Effects of Wine Education on Flight Attendants' Job Performance, Perceived Organizational Support, and Job Satisfaction: Wine Involvement as a Moderating Variable
• 발행기관: 한국관광학회
• 저자명: 신우단 황조혜
• 간행물 정보: 『관광학연구』제37권 제8호, 297~318쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.10.31

영문 초록

With the increase in wine consumption in flight, wine service quality has become an important factor in determining passenger satisfaction. But few studies have examined quality issues in delivering in-flight wine services. This study examines the effects of wine education on flight attendants' job performance, perceived organizational support, and job satisfaction, and examines the role of wine involvement in those relationships. Flight attendants in one of the major airline companies in Korea have participated in our survey. The survey includes questions about perceptions of wine education on three attributes('professional,''systematic,'and 'practical'), wine involvement, job performance, perceptions of the organization's support, and job satisfaction. The findings indicate that the systematic attribute of wine education is important in influencing job performance, perceived organizational support, and job satisfaction. They also indicate that wine involvement moderates the relationship between wine education and job performance. This study provides practical implications on wine service management for the airline industry.

목차

I. 서론

II. 이론적 배경

III. 연구 방법

IV. 분석 결과

V. 결론 및 시사점

참고문헌

키워드

항공사 승무원 와인 교육 직무성과 직무만족 와인 관여도 Flight attendant Wine education Job performanc Job satisfaction Wine involvement