호텔 아웃소싱근로자의 공정성 지각이 조직유효성에 미치는 영향

• 영문명: The Influence of Organizational Effectiveness on the Perceived Justice Among Hotel Outsourcing Employees
• 발행기관: 한국관광학회
• 저자명: 채신석
• 간행물 정보: 『관광학연구』제33권 제6호, 319~341쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.11.30

영문 초록

This study investigates the effects of distributional, procedural, and interactional justice as they were perceived by outsourcing employees of super deluxe hotels. Data were collected from twelve five star hotels in Seoul. A total of 332 surveys were received, representing a 92% response rate. The results of empirical analysis show that procedural and interactional justice have a significant effect on job satisfaction and organizational committment, even though. distributional justice does not impact on them. In addition, distributional and interactional justice have a significant influence on customer orientation and organizational citizen behavior, while procedural justice does not make a significant impact on them. Finally, Job satisfaction and organizational commitment have a significant impact on customer orientation and organizational citizen behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경과 가설설정

Ⅲ. 연구설계

Ⅳ. 실증분석 및 결과

Ⅴ. 결론

참고문헌

키워드

아웃소싱근로자 조직공정성 직무만족 몰입 고객지향성 조직시민행동 Outsourcing employees,Organizational justice,Job satisfaction commitment Customer orientation,Organizational citizen behavior