관광기업에서 직속상관의 괴롭힘이 직원 직무수행, 직무만족, 이직의도에 미치는 영향

• 영문명: The Effect of Immediate Supervisors’ Bullying on Staffs’ Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation
• 발행기관: 한국관광학회
• 저자명: 김성혁 권상미 양현교
• 간행물 정보: 『관광학연구』제32권 제2호, 233~254쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.04.30

영문 초록

Recently, bullying in workplace is becoming one of serious problem in society and the interest of it is also being increased. This study is to define the concept of bullying in tourism corporation and to find out the effect of immediate supervisors' bullying behaviors on staffs' job stress and then identify the influence of the job stress on job performance, job satisfaction and turnover intention. The results of this study are as follows. It was founded that immediate supervisors have an influence on their staffs' job stress and immediate supervisors' psychological bullying affects their staffs' job stress more than physical one. Additionally, it was found that job stress caused by immediate supervisors' bullying decreases job satisfaction and increases turnover intention.

목차

I. 서론

II. 이론적 배경 및 가설 설정

III. 연구 설계 및 방법

IV. 분석 결과

V. 결론

참고문헌

키워드

괴롭힘 직무스트레스 직무수행 직무만족 이직의도 Bullying Job stress Job performance Job satisfaction Turnover intention