학술논문
Employee Effects on Organizational Outcomes: Korean Travel Industry
이용수 31
- 영문명
- Employee Effects on Organizational Outcomes: Korean Travel Industry
- 발행기관
- People & Global Business Association
- 저자명
- Heon Seo
- 간행물 정보
- 『Global Business and Finance Review』Vol.27 No.5, 27~41쪽, 전체 15쪽
- 주제분류
- 경제경영 > 경영학
- 파일형태
- 발행일자
- 2022.10.31
4,600원
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이 학술논문 정보는 (주)교보문고와 각 발행기관 사이에 저작물 이용 계약이 체결된 것으로, 교보문고를 통해 제공되고 있습니다.
국문 초록
영문 초록
Purpose: This study aimed to identify the structural relationships among the self-efficacy, job satisfaction, organizational commitment, and customer orientation of travel agency employees in Seoul, Korea.
Design/methodology/approach: Questionnaires were distributed to 250 potential respondents between February 1 and February 20 of 2020. The 225 valid cases were employees at travel agencies in Seoul. Data from the self-ad- ministered questionnaires were used to perform frequency, factor, and regression analyses.
Findings: The study devised six hypotheses based on a review of the previous literature. The results found that self-efficacy positively influenced organizational commitment and job satisfaction, job satisfaction positively influenced customer satisfaction and organizational commitment, and self-efficacy and organizational commitment positively influenced customer orientation. Unlike previous studies, the validity and reliability of the constructs measuring the underlying factors were tested, and new measurement items were developed. The variation found among the statistical relationships provides support for strategic implications and fundamental data for personnel policies in the travel industry.
Research limitations/implications: This study’s respondents’ self-efficacy was positively influenced by job satisfaction, organizational commitment, and customer orientation. Future studies may extend samples across the provinces in Korea for a comparative assessment of the results. Also, because the study focused on emotional commitment and do not consider other types of commitment, future studies should include measures of more of the dimensions of commitment to analyze relationships between organizational effectiveness and organization achievements.
Originality/value: This study provides original and important results on the relationship between organizations and their employees.
목차
I. Introduction
II. Literature Review and Hypotheses
III. Methods
IV. Results
V. Discussion
VI. Conclusions
References
해당간행물 수록 논문
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