지방자치단체의 IT 유지보수관리의 아웃소싱 서비스 요인에 관한 연구

• 영문명: A Study of IT Maintenance Outsourcing Service Factors of Local Governments: Based on AHP Analysis Method
• 발행기관: 한국IT서비스학회
• 저자명: 전대호(Daeho Jun) 장상현(Sanghyun Jang) 이정재(Jeongjae Lee) 최정일(Jeongil Choi)
• 간행물 정보: 『한국IT서비스학회지』제21권 제3호, 43~61쪽, 전체 19쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2022.06.30

영문 초록

With the development of information technology, IT-based services in public administration has become more indispensable. As a result, the importance of IT maintenance projects to improve the efficiency of IT services and secure service levels is growing. Due to the nature of IT maintenance projects on local government, which mainly involve small and medium-sized IT companies in the region, business participating companies often do not have an appropriate methodology for service quality management. To solve this situation, the government has prepared a service level agreements (SLAs) that can be applied to IT maintenance projects. However, most local governments do not use SLAs for IT maintenance projects. As a result, various problems such as failure of the IT maintenance project or deterioration of quality are occurring Thus, this paper suggested major indexes to evaluate which service factors affect the efficient operation of information systems and the improvement of service quality in IT maintenance projects of local governments and analyzed the importance of indexes based on AHP method. Using this research method, this study found the theoretical implications on the outsourcing service of IT maintenance.

목차

1. 서 론

2. 이론적 배경 및 선행 연구

3. 지방자치단체의 IT 유지관리 아웃소싱 서비스 요인에 대한 중요도

4. 결론 및 제언

참고문헌

키워드

AHP Analysis Decision Making IT Maintenance IT Outsourcing IT Service Factors