IT서비스에 있어서 기획자, 디자이너, 개발자의 업무 및 역할 상호 평가 비교 연구

• 영문명: Reciprocal Job and Role Assessments of Planners, Designers, and System Developers of IT Services
• 발행기관: 한국IT서비스학회
• 저자명: 이동희(Donghee Lee) 이정우(Jungwoo Lee)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제21권 제1호, 61~79쪽, 전체 19쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2022.02.28

영문 초록

In the rapidly changing era of knowledge revolution, user-centered IT services are emerging as a very important component of modern business. However, in order to lead IT services into success, traditional capabilities and competences are not good enough. Development of IT services involve service planners and designers as well as traditional systems developers. This detailed segmentation of job and corresponding competences among involved in IT service development brings in new type of conflicts and contradictions that may require special attention for IT services to be properly development and implemented. This study aims to explore and define competences and roles of newly emerging job groups in IT services: planners, designers, and developers. In order to identify underlying competences of these emergeing groups, two stage interviews were conducted. At the first stage, general competence framework is developed across these groups with different skills for similar competence catogories. Using the categories developed at the first stage, members of each groups were asked to rate and assess the competences of other groups. Comparisons of these reciprocal assessment revealed the conceptual differences and biases across these groups. Detail differences are discussed and implications are discussed.

목차

1. 서론

2. 이론적 배경

3. 연구 설계

4. IT 개발 직군의 역량 평가 결과

5. IT 개발 직군의 업무 및 역할에 대한 평가 분석

6. 결론

키워드

IT services Planners Designers Developers Capabilities Tasks and roles