헤어디자이너의 감정노동이 이직의도에 미치는 영향

• 영문명: The Effect of Hair Designer’s Emotional Labor on Turnover Intention: Focusing on the Mediation Effect of Job Stress
• 발행기관: 한국인체미용예술학회
• 저자명: 이영아(Young-A Lee)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제22권 제4호, 89~104쪽, 전체 16쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2021.12.20

영문 초록

This study is to study the relationship between emotional labor, job stress, and turnover intention for hair designers in hair shops located in Seoul and Gyeonggi, and to assess the mediating effects of job stress in the relationship between emotional labor and turnover intention. First, in emotional labor, inner behavior was higher, and in job stress, customer response stress was the highest. Second, in emotional labor, surface behavior had a positive(+) effect on turnover intention, and in job stress, work environment stress had the largest positive(+) effect on turnover intention. In addition, in emotional labor, surface behavior had a positive(+) effect on job stress. Additionally, for the effect of emotional labor on job stress, job stress imparted a complete mediating effect. In this comprehensive study, it seems the emotional labor of the hair designer affects turnover intention and job stress, and job stress mediates the relationship between emotional labor and turnover intention.

목차

Ⅰ. 서론

Ⅱ. 연구설계

Ⅲ. 분석결과

Ⅳ. 고찰

Ⅴ. 결론

키워드

헤어 디자이너 감정노동 이직의도 직무스트레스 Hair Designer Emotional Laber Turnover Intention Job Stress