RPA 시스템 서비스의 사용의도에 관한 연구

• 영문명: A Study on the Intention to Use RPA System Service
• 발행기관: 한국IT서비스학회
• 저자명: 구교연(Kyo Yeon Koo) 차상훈(Sang Hoon Cha) 최정일(Jeongil Choi)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제20권 제4호, 113~128쪽, 전체 16쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2021.08.30

영문 초록

In the rapidly developing 4th industrial revolution. RPA is increasing in use at home and abroad due to its advantages of simplifying workflow and providing flexibility and scalability at the same time. Thus, this paper conducted an empirical study on companies using RPA to determine which factors affect the intention to use the services provided by RPA systems. As system characteristics, exogenous variables were selected as information quality, system quality, and service quality of the information system success model. The endogenous variables were selected as the system acceptance factors for the performance and effort expectancy of the integrated technology acceptance model, and the perceived economic values and functional values were additionally selected. For the purpose of this study, a structured questionnaire was used for empirical analysis and the proposed hypothesis was verified through the path analysis of structural equations. As a result of the study, there was no significant relationship between service quality and effort expectancy, between service quality and economic value, and it was verified that the relationship between other factors was positively significant.

목차

1. 서 론

2. 이론적 배경

3. 연구모형 및 가설

4. 연구방법 및 실증분석

5. 결 론

참고문헌

키워드

Behavioral Intention Information Systems Success Model Perceived Value Robotic Process Automation Unified Theory of Acceptance and Use of Technology