공동주택 관리 효율화 방안

• 영문명: Plans for Efficient Management of Apartment Houses : focused on a case of Daejeon
• 발행기관: 한국부동산정책학회
• 저자명: 김형근(Kim Hyeong Geun) 권태달(Kwon Tae Dall) 정재호(Chung, Jae-Ho)
• 간행물 정보: 『부동산정책연구』제16집 제2호, 88~109쪽, 전체 22쪽
• 주제분류: 사회과학 > 정책학
• 파일형태: PDF
• 발행일자: 2015.12.20

영문 초록

This study conducted an empirical analysis on these areas that had been administratively disposed of to apartment houses managers in Daejeon. As for a sample survey, the study looked into levels of satisfaction targeting the concerned parties of representative residents associations, control offices and residents in the areas which were fined after the administrative measure was carried out. Findings of the empirical research have revealed that in terms of communication service quality, the research participants appeared to be content with how much their opinions are considered or accepted and how managers should be chosen but they were unsatisfied with how complaints of residents living in apartment houses are actually dealt with and ways to choose managers. In regards to control office service quality, personnel recruitment and how control offices would react to complaints were confirmed to be satisfactory but when it comes to management and collection, the research participants were found unsatisfied. Regarding satisfaction with houses managers service quality, safety control and complaint communication were observed to be satisfaction but general management and facility maintenance offered by apartment houses managers were reported to be basically unsatisfied.

목차

Ⅰ. 서론

Ⅱ. 이론적 고찰

Ⅲ. 연구 설계

Ⅳ. 실증분석

Ⅴ. 결론 및 시사점

참고문헌

키워드

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