학술논문
The Impact of Product Quality, Price, and Distribution on Satisfaction and Loyalty
이용수 2
- 영문명
- 발행기관
- 한국유통과학회
- 저자명
- Muhammad YUSUF NURHILALIA Aditya Halim Perdana Kusuma PUTRA
- 간행물 정보
- 『유통과학연구(JDS)』제17권 제10호, 17~26쪽, 전체 10쪽
- 주제분류
- 경제경영 > 경제학
- 파일형태
- 발행일자
- 2019.10.30
무료
구매일시로부터 72시간 이내에 다운로드 가능합니다.
이 학술논문 정보는 (주)교보문고와 각 발행기관 사이에 저작물 이용 계약이 체결된 것으로, 교보문고를 통해 제공되고 있습니다.
국문 초록
영문 초록
Purpose - This research investigates the old marketing mix approach to satisfaction and loyalty from the perspective of research subjects of Samsung brand smartphone cases through empirical testing involving product quality, price, distribution channel variables as antecedent variables.
Research design, data, and methodology - This study emphasizes the empirical/quantitative concept by using a survey as a data collection tool. The number of samples used was 179 eligible respondents who used Samsung smartphone devices for more than five years. Statistical testing tools use PLS with several testing stages such as the classical assumption test to the hypothesis testing stage.
Results - The nine hypotheses proposed, as many as two hypotheses were proposed, namely intervening relationships involving Price and Distribution channel variables on customer satisfaction and customer loyalty.
Conclusions - Product quality is the essential component affecting customer satisfaction and loyalty while distribution channel is a complementary component that is no less important to measure the extent to which customer satisfaction expectations and customer loyalty are realized for the product quality of the products that have been produced and marketed. The price component is not the only reason to make consumers satisfied and loyal.
목차
Abstract
1. Introduction
2. Literature Review
3. Research Design and Measurement
4. Results and Discussion
5. Implication
6. Conclusion
References
해당간행물 수록 논문
- 모바일 소셜커머스에서 휴리스틱 유형이 구매의도에 미치는 영향
- 국제 물적유통의 기업적 가치 고찰
- The Effect of SG&A on Analyst Forecasts and the Case of Distribution Industries
- The Effects of Sports Sponsorship Recognition on Corporate Image, Purchasing Intention and Brand Identification
- 개인 창의성이 지식공유와 혁신행동에 미치는 영향
- 소비자의 그린 제품 구매에 있어 “그린” 의미의 재발견
- The Relationships among Service Quality and e-Marketing with Trust and Loyalty to Brands of Mobile Telephone Operators in Kosovo
- The Impact of Product Quality, Price, and Distribution on Satisfaction and Loyalty
- 소비자 혁신성향이 친환경제품 만족도에 미치는 영향
- Factors Impacting on Korean Consumer Goods Purchase Decision of Vietnam’s Generation Z
- How do Retailers’ CSR Business Activities affect Customers in Korea?
- 스포츠미디어의 유통 콘텐츠 결정요인으로서 스포츠 스타
참고문헌
관련논문
경제경영 > 경제학분야 NEW
- A Case Study on the Paradigm Shift to Digital Logistics Platform: The Case of Maersk
- Extended Technology Acceptance Model for Enhanced Distribution Strategies to Online Learning: Application of Phantom Approach
- Forecasting the Business Performance of Restaurants on Social Commerce
최근 이용한 논문
교보eBook 첫 방문을 환영 합니다!
신규가입 혜택 지급이 완료 되었습니다.
바로 사용 가능한 교보e캐시 1,000원 (유효기간 7일)
지금 바로 교보eBook의 다양한 콘텐츠를 이용해 보세요!