The Customer Attitude to Airline s Color Image

• 발행기관: 한국유통과학회
• 저자명: Hye Yoon Park
• 간행물 정보: 『유통과학연구(JDS)』제17권 제2호, 43~51쪽, 전체 9쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2019.02.28

영문 초록

Purpose - This study was intended to provide implications for the importance of color to airlines where the image customers feel about the business is paramount. The importance of colors shown by the airline crew, an important human resource for airlines as contact workers, was investigated. We wanted to present suggestions by investigating and comparing the difference in customer attitude regarding the color of uniforms of the airline crew. Research design, data, and methodology - A survey was conducted to examine differences in perception of airline uniform color, with the research that suggests that the customer s attitude to uniform color will vary. The difference in the perception of passengers according to the colors of the airline uniforms was determined by conducting an empirical analysis. Results – Customers have a different attitude about the color of the uniform of airline s flight attendants uniform. Full service airlines (FSC) generally have a bright, calm, neat, and heavy-handed feeling, while low-cost carriers (LCC) have a distinctive, dynamic, energetic, and cheerful feeling. Conclusions - An empirical analysis of the study found that customers attitudes vary by uniform color for each airline. It has also been revealed that Airline s uniform color can communicate the company s goals it wants to convey.

목차

1. Introduction

2. Literature Review

3. Methodology

4. Conclusion

References

키워드

Customer Attitude Color Image Airline Uniform