성공적 갈등관리를 위한 인공지능 활용 전략 연구

• 영문명: A Study on the Artificial Intelligence Utilization Strategies for Successful Conflict Management
• 발행기관: 한국비교정부학회
• 저자명: 은종환(Jonghwan Eun) 김광구(Kwang-Koo Kim) 이선우(Sun-Woo Lee)
• 간행물 정보: 『한국비교정부학보』제24권 제2호, 193~222쪽, 전체 30쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2020.06.30

영문 초록

(Purpose) The purpose of this study is to explore the conditions for successful alternative conflict management(ADR) based on conflict management cases using the artificial intelligence(AI). (Design/methodology/approach) Research methods are literature investigation and case studies. From the literature review, we have derived conditions for successful ADR. After that. analyzing the in-depth studies of three cases of conflict management using the AI. As a result, it reveals the implications of AI for ADR. (Findings) The recent development of the fourth industrial revolution and the development of digital technology have secured the possibility of applying artificial intelligence technology to public conflict management. We analyze three cases of conflict management using artificial intelligence technology. It shows how a theoretical framework for ADR is supported by artificial intelligence technology. If artificial intelligence technology is properly applied, evidence-based public conflict management can be reasonably controlled. Furthermore, horizontal governance can be ensured in the process of forming a panel based on untact digital platforms. (Research implications or Originality) First, extensive data collection based on evidence-based science enhances the resolution of conflict management through machine learning. Second, AI enables objective and non-face-to-face conflict management. This will contribute to the rational management of conflicts. Finally, quick interactions based on digital technology will increase the likelihood of consensus among parties to the conflict.

목차

I. 서 론

II. 성공적인 대안적 갈등관리를 위한 핵심요소

III. 인공지능과 대안적 공공갈등 관리 사례

IV. 토 론

V. 결 론

References

키워드

공공갈등 대안적 갈등관리 인공지능 갈등관리 증거기반정책 Public Conflict ADR Artificial Intelligence Conflict Management Evidence Based Policy