외국인의 치과의료 이용실태 및 치과의료서비스 만족에 관한 연구

• 영문명: A Study on the Use of Dental Institutions and Satisfaction of Dental Service Among Foreigners
• 발행기관: 한국구강보건과학회
• 저자명: 양달님(Dal-Nim Yang) 이혜진(Hye-Jin Lee)
• 간행물 정보: 『한국구강보건과학회지』제7권 제3호, 37~42쪽, 전체 6쪽
• 주제분류: 의약학 > 기타의약학
• 파일형태: PDF
• 발행일자: 2019.12.30

영문 초록

Objectives: The purpose of this study was to understand the status of foreigners’ use of dental institutions and satisfaction with dental service. It will be used as basic data for providing customized dental services and improving service quality for foreigners. Methods: A survey was conducted on 210 foreigners residing in Haeundae-gu, Busan, from November 1, 2018 to February 20, 2019. The data were analyzed by a t-test, one-way ANOVA, Pearson correlation on SPSS WIN 20.0. Results: Cost satisfaction was significantly positively correlated with location (r=0.234) and customer service (r=0.245). Facility satisfaction was significantly positively correlated with sterilization (r=0.611), customer service (r=0.590), and communication (r=0.268). Conclusions: Therefore, it can be used as basic data for providing customized dental services for foreigners and improving service quality by identifying the actual use of dentistry by foreigners and checking their degree of dental care satisfaction. Nonetheless, a representative study for foreigners living in various regions will be necessary in future research

목차

Ⅰ. 서론

Ⅱ. 연구대상 및 방법

Ⅲ. 연구결과

Ⅳ. 고찰 및 결론

키워드

Foreigners Satisfaction with dental service Service quality Use of dental institutions