품질요인과 품질프로그램의 효과에 관한 실증적 연구

• 영문명: An empirical study on the effect of quality factors and quality-related programs
• 발행기관: 한국경영사학회
• 저자명: 안영진(Ahn Young Jin)
• 간행물 정보: 『경영사연구(경영사학)』제14집 제2호(통권20호), 225~239쪽, 전체 15쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 1999.10.30

영문 초록

The purpose of this paper is to study the effect of quality factors and quality-related programs. The results of this study are as follows. First, quality is considered as the most important factor for the competitiveness of the firms. Second, the three most important factors, considered by the managers, among Feigenbaum’s 9M are men, markets, and management. But, the regression analysis shows that the only statistically significant factor is material. Third, managers consider quality certifications, customer satisfaction, quality circles, statistical methods, and total productive maintenance as the most important quality improvement programs. But the programs used by the firns which are very quality competitive are statistical methods, process control, concurrent engineering, customer satisfaction, and total productive maintenance. Finally, but not the least important, high quality brings high sales, high profit, and high return on equity.

목차

Ⅰ. 연구의 목적

Ⅱ. 품질에 영향을 끼치는 요인

Ⅲ. 품질프로그램

Ⅳ. 기업의 특성

Ⅴ. 연구조사방법

Ⅵ. 실증분석

Ⅶ. 결론

참고문헌

Abstract

키워드

Feigenbaum’s 9M