호텔레스토랑의 서비스질이 고객만족에 미치는 영향에 관한 연구

• 영문명: A Study on Customer Satisfaction Influences by Hotel Restaurant Service Quality
• 발행기관: 한국문화관광학회
• 저자명: 김근종(Kim, Keung-jong)
• 간행물 정보: 『문화관광연구』제3권 제2호, 231~246쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2001.12.31

영문 초록

The Service Sector of the economy, which in the United States is more than twice as large as the manufacturing sector. Especially, The modern Society, Called a Service - economized Society, is moving to Service Quality. Therefore, The Concerns about Service Quality is increasing and its competition is getting Stronger in the World. The Purpose of this Study are as follows : The first, through the questionnaire, what is the main Hotel Restaurant Service Quality Influencing Customer Satisfaction? Second, The result Showed, as hypothesized, that significant difference in attribution among experimental groups existed for each factor of the independent variables.

목차

[Abstract]

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 실증분석

Ⅸ. 결론

참고문헌