정보시스템 서비스 평가를 위한 측정모형의 개발 및 실증적 검증

• 영문명: The Measurement Model for the Evaluation of Information Systems Service : The Case of Chinese SI Company
• 발행기관: 한국IT서비스학회
• 저자명: 이상재(Sangjae Lee) 임규건(Gyoo Gun Lim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제10권 제2호, 141~162쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.06.30

영문 초록

The controls of Information Systems (IS) have been an more critical issue controls as the sophistication and integration of IS is more proceeded. ITGI (The Information Technology Governance Institute) of ISACA (Information Systems Audit and Control Association) has suggested COBIT (Control Objectives lor Information and related Technology) and this has been widely recognized the evaluation model of IS controls. In COBIT, IS was evaluated in terms of process. information quality, and IT resources. This study used COBIT in order to suggest and empirically test an evaluation model of IS service. The data was collated from one major Chinese SI (Systems Integration) company in four domains of processes : planning and organization. acquisition and implementation. delivery and support, and monitoring. Seven factors are extracted using an exploratory factor analysis as follows ; Overall IT planning process, technological assessment process in IT planning of IT, cost-benefit assessment process in IT planning, implementation process, support process, monitoring process, post-implementation evaluation process. The results of confirmatory analysis of three alternative measurement models indicated that the measurement model with one inherent or conceptual variable has greater model fitness than the other models. This study suggests the logical and general way to test and apply COBIT in evaluating IS services.

목차

Abstract

1. 서론

2. 이론적 배경

4. 연구모형

5. 연구방법

6. 연구결과 및 토의

7. 결론

참고문헌

〈부록〉

저자소개

키워드

COBIT Chineses SI Company an Evaluation Model of IS Services IS Controls Confirmatory Factor Analysis