항만서비스품질경영에 관한 실증연구

• 영문명: An Empirical Study on the Quality Management for Port Services - Primarily on Busan Container Terminals -
• 발행기관: 한국항해항만학회
• 저자명: 신한원(H. W. Shin) 최영로(Y. R. Choi)
• 간행물 정보: 『한국항해항만학회 학술대회논문집』2002 춘계학술대회논문집, 1~11쪽, 전체 11쪽
• 주제분류: 공학 > 해양공학
• 파일형태: PDF
• 발행일자: 2002.05.30

영문 초록

As the competition among the ports is extreme, the purpose of this study which intends to keep sustainable competitive advantage in Busan Container Terminals through the quality management of port service is shown as the followings. First, the common factor of quality management activities in the part of domestic container port is to be analyzed. secondly, the efforts for enhancing the standard of quality management is to be confirmed. lastly the relationship of cause-effect among the source of quality management, quality management activities and quality management is to be clarified. An empirical study was carried out to examine how Busan Container Terminals view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container Terminals by the use of questionnaire method and personal interviews. The Cronbach's a coefficient and factor analysis were used to analyze the reliability and the propriety of measured variables. Furthermore, SEM method using AMOS 4.0 was used to analyze the cause-effect relationship among the source, activities and accomplishments of quality management representing the core concept of quality management system. The importance of this study is placed in the description of the theoretical and general system on the quality management when the domestic container terminals have activated to promote the quality management, and in suggesting the actual problems and settlement method which are directly helpful to the field, and it can be indicated as having its meaning on future research object.

목차

1. 서 론

2. 품질경영의 이론적 고찰

3. 연구설계와 가설설정

4. 실증분석

5. 결 론

키워드

항만서비스 품질경영 서비스품질 컨테이너항만 품질경영시스템 Port Services Quality Management Service Quality Container Terminal Quality Management System