개인적 특성과 점진적 혁신, 서비스 품질과의 관계 및 조직문화의 조절효과

• 영문명: Modulating Effect of Orgnizational Culture on the Relationship between Personality and Incremental Innovation, and the Relationship between Incremental Innovation and Service Quality
• 발행기관: 한국산업경영시스템학회
• 저자명: 안관영(Kwan-Young Ahn) 안병덕(Byeong-Deok Ahn)
• 간행물 정보: 『산업경영시스템학회지』제32권 제2호, 147~157쪽, 전체 11쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2009.06.30

영문 초록

This paper is to test the modulating effect of organizational culture on the relationship between personality and incremental innovation, and study of the relationship between incremental innovation and service Quality in service industry. Based on 507 data gathered in service companies in Korea, analysis results and showed that procedural, interactional, and innovative culture have affirmative relation with incremental innovation. Therefore innovative culture appeared to have some modulating effect on the relationship between personality and incremental innovation. And ana-lysis results of relationship between incremental innovation and service quality are followed; service innovation and process innovations showed positive effects except some operation innovations.

목차

초록

1. 서론

2. 이론적 배경

3. 연구의 설계

4. 조사결과의 분석 및 가설검증

Ⅴ. 결론 및 제언

참고문헌

키워드

Incremental Innovation Innovative Culture Service Quality Modulating Effect