정보시스템 감리의 충실성이 고객 만족도와 프로젝트 성과에 미치는 영향

• 영문명: A Study on the Effect of the Information System Audit Fidelity on the Customer Satisfaction and Project Performance
• 발행기관: 한국IT서비스학회
• 저자명: 김동수(Dongsoo Kim) 양경식(Kyungsik Yang) 김현수(Hyunsoo Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제5권 제2호, 59~78쪽, 전체 20쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2006.08.01

영문 초록

  This research is to suggest the factor which is effecting on the information system audit fidelity in the perspective of audit procurer, to develop the measure to evaluate it, to investigate the audit performance and project performance for comparison the audit fidelity between the audit teams.
  As the analysis results, we found that the audit service factors can be divided to the expert knowledge of auditor and the project attributes itself. It means these factors are the major measures for the audit fidelity. In this research, the hypothesis of this study model is verified throughout the factor and corelation analysis, and the structured equation model is applied.
  Analysis results show that all relations between the factors are significant statistically. The audit service factors has an effect on audit fidelity. Also the information system audit fidelity can be affect on the project performance, audit performance and customer satisfaction. So, in conclusion, we need to judge closely the audit service factors affecting the audit fidelity for the enhancement of the project performance, audit performance and customer satisfaction.

목차

Abstract
1. 서론
2. 관련 문헌연구
3. 연구 모형
4. 연구의 분석 및 결과
5. 요약 및 결론
참고문헌
저자소개

키워드

Audit Service Attribute Audit Fidelity Project Performance User Satisfaction