기능적 조직 형태에 따른 TQM 실행요소와 운영성과간의 관계에 관한 연구

• 영문명: An empirical study on the relationship between Total Quality Management Practices and Operational Performance depending on Functional Organization Types
• 발행기관: 한국산업경영시스템학회
• 저자명: 이욱기(Wook-Gee Lee)
• 간행물 정보: 『산업경영시스템학회지』제27권 제2호, 1~9쪽, 전체 9쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2004.06.01

영문 초록

This study aims to examine the relationship between total quality management(TQM) practices and operational performance perceived by employees who are in different functional organization types, R&D function and Non-R&D function organization in manufacturing companies. Operational performance is defined as the degree of operation efficiency in the perspective of quality, delivery, and cost. Our study showed that the significant elements of TQM practice were different depending on functional organization types. In case of R&D organization, the categories of customer focus and process management were the strongest significant predictors of operational performance. Therefore, the optimal TQM practices for R&D organization can be obtained in consideration of customer focus and process managemen

목차

Abstract

1. 서론

2. 이론적 배경

3. 실증연구

4. 분석결과

5. 결론 및 요약

<알림>

부록. 설문지

참고문헌