한방병원 간호사의 감정노동, 역할갈등 및 극복력이 이직의도에 미치는 영향

• 영문명: The Effects of Emotional Labor, Role Conflict and Resilience on Turnover Intention among Nurses at Korean Traditional Medicine Hospitals
• 발행기관: 전남대학교 간호과학연구소
• 저자명: 장정란(Jang, Jung-Ran) 정경희(Chung, Kyung-Hee)
• 간행물 정보: 『Nursing & Health Issues』제27권 제2호, 245~256쪽, 전체 12쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2022.08.31

영문 초록

Purpose: This study researched effective personnel management methods to improve the quality of nursing in traditional medicine hospitals in Korea by examining the effects of emotional labor, role conflict, and resilience on turnover intention among nurses. Methods: This study designed a descriptive survey, and the subjects were 179 nurses from nine traditional medicine hospitals in Korea. Data were collected from August 1 to 20, 2019. The data were analyzed with means, standard deviations, frequency analysis, t-test, one way ANOVA, Pearson’s correlation coefficient, and multiple regression using SPSS/WIN 18.0 program. Results: We found positive correlation Us between emotional labor and turnover intention (r=.17, p=.022), and between role conflict and turnover intention (r=019, p=.013). The factors affecting turnover intention were role conflict (=.24, p=.001) and emotional labor (=.20, p=.013 ). The model explained 11.0 % (F=5.11, p<.001) of nurses’ turnover intention in traditional Korean hospitals. Conclusion: Korean traditional medicine hospitals need to decrease the degree of emotional labor and present clear roles of nurses based on clinical experiences to reduce turnover intention.

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키워드

Emotional labor Role conflict Resilience Turnover intention Korean traditional medicine