산재근로자의 의료기관 서비스 만족에 영향을 미치는 요인

• 영문명: Factors Affecting the Satisfaction of the Hospital Services among Injured Workers
• 발행기관: 한국직업건강간호학회
• 저자명: 이현주(Lee, Hyun Joo)
• 간행물 정보: 『한국직업건강간호학회지』제19권 제1호, 97~104쪽, 전체 8쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2010.05.31

영문 초록

Purpose: The purpose of this study was to determine factors that affect satisfaction of the hospital services among injured workers. Methods: The subjects of this study were 532 injured workers. The questionnaires were selected as literature suggested for explaining satisfaction of the hospital services, general characteristics of injured workers, characteristics of the hospital services. The data were analyzed with descriptive statistics, t-test, ANOVA, multiple regression analysis by SPSS 19.0. Results: There were significant differences in satisfaction scores, depending on the types of disease, health status and possibility to return to work among the injured workers. Also, there were significant differences in satisfaction scores, in terms of medical facilities, food service, specialization of doctors and nurses, cleanliness of hospital, convenience of hospital teaching and counselling of doctors and nurses, supporting workers compensation process, counselling of workers compensation and unfair treatment. In the results of the standard multiple regression analysis, food service, medical facilities, specialization of doctors and nurses, health status and hospital cleanliness were significant factors for satisfaction scores of the hospital services. Conclusion: It is necessary to promote food service, medical facilities, specialization of doctors and nurses, hospital cleanliness, health status of injured workers for developing hospital services.

목차

Ⅰ. 서론

Ⅱ. 연구 방법

Ⅲ. 연구 결과

Ⅳ. 논의

Ⅴ. 결론 및 제언

키워드

Patient satisfaction Inpatient care Workers compensation