버스 운전직 근로자들의 감정노동이 직무 스트레스에 미치는 영향

• 영문명: The Effect of Emotional Labor for Job Stress in Bus Drivers
• 발행기관: 한국직업건강간호학회
• 저자명: 김희량(Kim, Hee Ryang) 김희걸(Kim, Hee Gerl) 이윤정(Yi, Yunjeong) 이금재(Lee, Keum-Ja)
• 간행물 정보: 『한국직업건강간호학회지』제23권 제1호, 20~27쪽, 전체 8쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2014.02.28

영문 초록

Purpose: This study was conducted to identify the association between emotional labor and job stress in bus drivers, as well as to propose management strateㅃgies for job stress. Methods: The study was conducted in February 2013 and involved 182 bus drivers working in the Gyeonggi area. Results: emotional labor was 9.5±2.34 on average, and job stress was higher than the median of the same indicator among Korea’s workers in the areas of physical environment, job autonomy, and relationship conflicts. Factors that affected job stress was lower if the subjects’ Higher values for emotional labor indicated a higher level of job stress. Conclusion: To reduce among drivers, the following measures are necessary: increase the comfort of the driver’s seat within the vehicle, provide adequate rest between bus headways, provide comfortable in-house rest facilities, and establish physical training spaces to reduce musculoskeletal disorders as well as programs for reducing back pain. In addition, relationship conflicts may be relieved by increasing job autonomy as much as possible, by granting autonomous control of working hours and bus headways, as well as by banning long work hours. Moreover, various club activities, exercise programs, and counseling programs that workers can be involved in together may be beneficial. This study is significant in that it identified the relationship of the bus drivers’ emotional labor and job stress, which has previously been ignored as a research topic. Through its results, this study provides baseline data for the preparation of management strategies that can address the job stress of bus drivers.

목차

서론

연구방법

연구결과

논의

결론 및 제언

키워드

감정노동 직무 스트레스 버스운전원 Emotional labor Job stress Bus driver