호텔 종사자의 감정노동과 사회적 지지가 이직 의도에 미치는 영향

• 영문명: Effects of Emotional Labor and Social Support on Turnover Intention of Hotel Workers
• 발행기관: 한국직업건강간호학회
• 저자명: 고미진(Ko, Mijin) 정혜선(Jung, Hye-Sun) 백은미(Beak, Eun-Mi) 정명희(Jung, Myung-Hee)
• 간행물 정보: 『한국직업건강간호학회지』제27권 제3호, 152~159쪽, 전체 8쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2018.08.31

영문 초록

Purpose: This study identified the influence of hotel workers’ emotional labor and social support on their intentions to change jobs. Methods: Study participants were 437 workers from seven hotels in Korea who consented to the survey. Among them, insufficient responses from 21 participants were excluded, as well as 107 responses from workers with workloads of under one hour of face to face work. Thus, 309 hotel workers were included in the final analysis. A multivariate regression analysis was used to identify factors influencing the hotel workers’ intention to change jobs. Results: The intention to change jobs was high when external behavior was shown, and workers who received social support from a superior exhibited low intention of changing jobs. Conclusion: The study results show that the most influential variables of turnover intention are external behavior and the support of a superior. It is therefore important to educate managers on personnel management methods for reducing external behaviors so that the rate of job changes by hotel workers can be reduced. It is also necessary to prepare and manage measures for strengthening the support system by workplace superiors.

목차

서론

연구방법

연구결과

논의

결론 및 제언

키워드

호텔근로자 감정노동 사회적 지지 이직의도 Hotel workers Emotional labor Social support Turnover intention