간호·간병통합서비스 병동 입원 환자가 인식한 환자중심간호와 간호서비스 만족도가 병원 재이용 의도에 미치는 영향

• 영문명: Influences of Perceived Patient-centered Care and Nursing Service Satisfaction on Hospital Revisit Intent among Inpatients who Received Comprehensive Nursing Service
• 발행기관: 한국노인간호학회
• 저자명: 강영옥(Kang, Young Ok) 김명숙(Kim, Myung Sook) 장경숙(Jang, Kyong Sook)
• 간행물 정보: 『노인간호학회지』제22권 제1호, 45~55쪽, 전체 11쪽
• 주제분류: 의약학 > 의학일반
• 파일형태: PDF
• 발행일자: 2020.02.28

영문 초록

Purpose: This study was done to identify perceived patient-centered care and nursing service satisfaction in order to predict hospital revisit intention among inpatients who received comprehensive nursing service. Methods: Participants were 190 inpatients admitted to the comprehensive nursing service unit of one university hospital in D city. Data were collected with structured questionnaires from April 2 to July 2, 2018, and analyzed using descriptive statistics, t-test, one way ANOVA, Pearson correlation and stepwise multiple regression with SPSS/ WIN 23.0. Results: Scores for patient-centered nursing awareness averaged 4.11, for nursing service satisfaction, 4.49 and for hospital revisit intention 4.65 on a five-point Likert scale. Patient-centered nursing awareness, nursing service satisfaction, and reasons for using comprehensive nursing service explained 36.4% of variance in hospital revisit intention(F=37.10, p<.001). Nursing service satisfaction(β=.41, p<.001) followed by patient-centered nursing awareness(β=.23, p=.001), and reasons for using comprehensive nursing service(β=.15, p=.015) were the significant factors that predicted intention to revisit hospital. Conclusion: Findings show that nursing service satisfaction and patient-centered nursing awareness are crucial to increasing patients’ intention to revisit the hospital. It is important to develop various educational programs and conduct systematic education to strengthen patient-centered nursing to improve the nursing service satisfaction on comprehensive nursing service units.

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환자 환자중심간호 환자만족 병원 재이용의도 Inpatients Patient-centered care Patient satisfaction Hospitals Intention