Research on Development of Housing Welfare Program Satisfaction Evaluation Tool: Focusing on housing welfare programs for residents of long-term public rental housing in Seoul

• 영문명: Research on Development of Housing Welfare Program Satisfaction Evaluation Tool: Focusing on housing welfare programs for residents of long-term public rental housing in Seoul
• 발행기관: 국제융합경영학회
• 저자명: 정윤혜(Yoon Hye JUNG) 오정석(Jung Seok OH)
• 간행물 정보: 『융합경영연구』Vol.12 No.1, 53~64쪽, 전체 12쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2024.03.30

영문 초록

Purpose: The purpose of this study is to develop a satisfaction evaluation survey tool that reflects the characteristics of the program for housing welfare supported in long-term public rental housing in Seoul. Research design, data and methodology: The main research methods of the study were review of previous studies, literature review, and expert consultation. Results: First, the characteristics of each housing welfare program being promoted by Seoul City were summarized, and the characteristics were reflected in the evaluation survey tool. Second, the SERVOUAL model, a service quality model, was used to measure satisfaction with the housing welfare program and modified to suit the characteristics of the program. Third, an evaluation survey tool was constructed by dividing the evaluation tool into common questions and individual questions, and for the operation and sustainability of the housing welfare program, rather than just evaluating satisfaction, program loyalty was used as a survey item. Fourth, through expert advice, more than 10 evaluation questions for each housing welfare program were revised. Conclusions: The results of future research are expected to be used to prepare practical operation plans through annual monitoring of housing welfare programs and comparative analysis between programs.

목차

1. Introduction

2. Theoretical background

3. Research Methods and Contents

4. Survey Results and Analysis

5. Conclusions

References

키워드

Public Housing Housing Welfare Program Satisfaction Evaluation Tool