호텔종사원이 지각하는 직장 내 언어폭력이 분노표현, 대인관계시민행동 및 비생산적 업무행동에 미치는 영향에 관한 연구

• 영문명: A Study on the Effect of Workplace Verbal-Violence perceived by Hotel Employee on Anger Expression, Interpersonal Citizenship Behavior and Counterproductive Work Behavior
• 발행기관: 관광경영학회
• 저자명: 박소정 최우성
• 간행물 정보: 『관광경영연구』제21권 제2호, 1~28쪽, 전체 28쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2017.03.31

영문 초록

This study verified the effect of workplace verbal-violence, as felt by employees working in the hotel industry, on anger expression, interpersonal citizenship behavior and counterproductive work behavior. The survey method was used for this paper, and data from a total of 302 hotel employees were used for the analysis. And structural equation model was used to analyze the data. The results of this empirical study is summarized as followings. First, verbal-violence have positive effect on anger expression and among verbal-violence, only self-conception damage had a positive(+) direction of influence on anger-in. Second, anger expression have negative effect on interpersonal citizenship behavior, among anger expression, only anger-in had a negative(-) direction of influence on interpersonal citizenship behavior. Third, anger expression have positive effect on counterproductive work behavior, among anger expression, only anger-out had a positive(+) direction of influence on counterproductive work behavior.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Workplace Verbal-Violence Anger Expression Interpersonal Citizenship Behavior Counterproductive Work Behavior