NLP 활용 사례 분석 및 도입에 관한 연구

• 영문명: A Study on Use Case Analysis and Adoption of NLP:Analysis Framework and Implications
• 발행기관: 한국IT서비스학회
• 저자명: 박현정(Hyunjung Park) 임희석(Heuiseok Lim)
• 간행물 정보: 『한국IT서비스학회지』제21권 제2호, 61~84쪽, 전체 24쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2022.04.30

영문 초록

With the recent application of deep learning to Natural Language Processing (NLP), the performance of NLP has improved significantly and NLP is emerging as a core competency of organizations. However, when encountering NLP use cases that are sporadically reported through various online and offline channels, it is often difficult to come up with a big picture of how to understand and interpret them or how to connect them to business. This study presents a framework for systematically analyzing NLP use cases, considering the characteristics of NLP techniques applicable to almost all industries and business functions, environmental changes in the era of the Fourth Industrial Revolution, and the effectiveness of adopting NLP reflecting all business functional areas. Through solving research questions based on the framework, the usefulness of it is validated. First, by accumulating NLP use cases and pivoting them around the business function dimension, we derive how NLP techniques are used in each business functional area. Next, by synthesizing related surveys and reports to the accumulated use cases, we draw implications for each business function and major NLP techniques. This work promotes the creation of innovative business scenarios and provides multilateral implications for the adoption of NLP by systematically viewing NLP techniques, industries, and business functional areas. The use case analysis framework proposed in this study presents a new perspective for research on new technology use cases. It also helps explore strategies that can dramatically improve organizational performance through a holistic approach that encompasses all business functional areas.

목차

1. 서 론

2. 배경 지식 및 관련 연구

3. 연구 방법

4. NLP 활용 사례 분석

5. 결 론

참고문헌

키워드

Natural Language Processing(NLP) NLP Use Case Artificial Intelligence(AI) Use Case Analysis Framework NLP Adoption Business Function