프랜차이즈 커피전문점 고객들의 지각된 가치가 재방문의도와 구전에 미치는 영향

• 영문명: The Effect of Customers’ Perceived Value on Revisit Intentions and Word of Mouth in Coffee Chains: The Moderating Effect of Gender
• 발행기관: 한국프랜차이즈경영학회
• 저자명: 최명수(Myeong-Soo Choi) 구동우(Dong-Woo Koo) 이새미(Sae Mi Lee)
• 간행물 정보: 『한국프랜차이즈경영연구』제8권 제1호, 43~53쪽, 전체 11쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2017.03.30

영문 초록

Purpose – The coffee market in Korea has been dramatically developed and coffee chains dominate the Korean coffee market recently. Customer’s perceived value is one of the marketing tools to get competitive advantages of coffee chains, and plays a critical role to study on coffee franchise industry. Thus, this study is to identify the effect of customer’s perceived value (price, brand, service, and quality) on revisit intentions and word-of-mouth(WOM). Research design, data. and methodology - Customer’s perceived values consists of four dimensions. 253 samples of 320 were used for data analyses excluding unusable responses. The data were analyzed with SPSS 21.0 and SmartPLS 3.0. Result - First, customer’s perceived brand value and service value have a significant, positive effect on revisit intentions. Second, Price value and brand value have a positive influence on WOM. Third, gender difference plays a moderating role in the relationship between brand value and price value and WOM, and between brand value and revisit intentions. Conclusions – Males tend to focus more on their perceived brand value of coffee shops for revisit and recommendation, otherwise females consider price value to give an advice to others. Based on the results of this study, the marketers of coffee chains can develop effective strategies regarding gender difference as well.

목차

1. 서론

2. 이론적 배경

3. 연구설계

4. 실증 분석

5. 결론

키워드

Perceived Value Revisit Intentions Word of Mouth Coffee Chains