Application of Quality Techniques in Covey’s 7 Habits : Focused on Individual Quality in Service Industry

• 발행기관: 제주대학교 관광과경영경제연구소
• 저자명: Heecheol Kim Mincheol Kim Shuai Su
• 간행물 정보: 『산경논집』Journal of Tourism & Industry Research, Vol. 38 No. 2, 11~15쪽, 전체 5쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2018.05.30

영문 초록

Purpose - The idea of the book ‘Stephen Covey’’s The 7 Habits of highly effective people (1991)’ can be a guideline for developing the individual quality in service organization. Specifically, the ‘Covey 7 habit’ book is a sort of bestseller all over the world and this book has become one of the best-seller books of all time (Cullen, 2009). However, it is somewhat lacking in how the Covey’s 7 habits can be effectively applied in real life from a personal point of view. Accordingly, the aim of this study is to adopt the quality techniques related to Covey’s 7 habits as a focus on individual quality for service improvement. To get the objectives, this study includes a summary of the book, an analysis and application of quality techniques in individual aspect. Research, design, data and methodology - To get the objectives, this study included a summary of the book, an analysis and application of quality techniques in individual aspect. Specifically, this study describes a summary on Covey’s 7 habits for the analysis of next section. Habits come from the acquired characters rather than the heredity (Hulse, 1981). Based on this concept, the habit 1~3 in the Covey’s 7 habits are treating the completion of own individual in order to attain individual success. The habit 4~6 are treating the relationship for the success of human relations teamwork, cooperation, communication. The habit 7 is about the integrated content including habit 1~6. Results - Thus, this study proposed summarization table on an analysis and application of quality techniques. The analysis results of this study can help identify effectively designed habits for better adoption in real life. Moreover, according to Covey (2013), the 8th habit in addition to Covey’s 7 habits was presented as the concept of ‘Learn, think, do, share.’If the added habit has been considered in terms of quality, it can be applied to the cycle of plan, do, check & act (PDCA) on quality concept. The PDCA Cycle as an approach to change and problem solving. Conclusions - Conclusively, this study implied the potential application to individual life with meaningful Covey’s 7 habits.

목차

Abstract

1. Introduction

2. Outline on Covey’s 7 habits

3. Analysis and application of quality techniques on Covey’s 7 habits

4. Implications

References

키워드

Covey’S 7 Habits Quality Techniques Service Industry Individual Aspect