뷰티서비스 종사자들의 감정노동과 레포형성이 직무만족에 미치는 영향

• 영문명: Effects of Emotional Labor and Rapport on Job Satisfaction in the Beauty Service Sector
• 발행기관: 한국인체미용예술학회
• 저자명: 이재하(Jae Ha Lee) 박서연(Seo Yeon Park)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제16권 제2호, 259~270쪽, 전체 12쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2015.06.30

영문 초록

Recently, many individuals have shown a great interest in Emotional Labor. People have begun to think that we did not show enough consideration to other people, especially for the emotional labor in the service sector. The purpose of this study is to examine the causal correlation between Emotional Labor, Rapport and Job satisfaction of beauty service workers. The research model for this study is used several variables as a parameter and established three hypotheses. In order to verify the hypotheses based on the research model, 251 people who work in beauty service salons were surveyed. A variety of statistical methods - correlation analysis, factor analysis, regression analysis- were used to verify the hypothesis. Analyzing the hypothesized model and following the statistical procedure, it could be assured that there was a positive correlation with emotional labor, rapport, and job satisfaction. Among the parameters, the factor of Rapport had a greater effect than Emotional labor on Job Satisfaction. However, the coefficient of correlation between those variables was not higher than the existing research results.

목차

Abstract

Ⅰ. 서론

Ⅱ. 선행연구의 검토

Ⅲ. 연구방법

Ⅳ. 연구결과 및 고찰

Ⅴ. 결론

참고문헌

키워드

감정노동 레포 뷰티서비스 직무만족 타인배려 Emotional Labor Rapport Beauty Service Job Satisfaction Consideration